All orders ship free within the Continental United States via UPS. Orders shipping to Hawaii, Puerto Rico and the U.S. Virgin Islands will be charged a flat rate of $55 USD. Due to supply chain and shipping delays, most orders now ship within 30 days. We are monitoring the issues and hope to be able to offer a shorter lead time again soon. You will be notified when your order ships with a tracking number. See more information about the return process below under Returns & Exchanges. International shipping is a flat rate of $75. If you require international shipping to a country that is not included in the flat rate list, please email customer service at firstname.lastname@example.org and we are happy to help.
Returns & Exchanges
Each garment is made to order, so we don’t keep regular inventory. Each order that is placed is made specifically for that customer according to the size, fabric, color and custom options they select. Therefore, please email email@example.com and let us know about any issues and we will work to make you happy. You are important to us and we want you to be SUPER happy with your order! If we can’t resolve the issue, we’ll exchange your item or refund your purchase.
Returns are accepted within 14 days of delivery date. All returned items must be received in new and original condition, unaltered and unworn. All tags and labels must be on the items. In addition, any items that are designated final sale or special order are not returnable.
Ship your return via a major delivery service that provides tracking capabilities. Customers are responsible for one-way shipping of returns.
Send returns to:
Bespoke Southerly, LLC
12100 NW 100th Street
Ocala, FL 34482
If you want to exchange the item for another size, fabric or color, you may return the original item for a store credit as long as it was not a special order or final sale item. You will need to place a new order for the new item.
Final Sale items:
There are no returns or exchanges on final sale merchandise.
Special Order items:
Items made as a special request by the customer, such as non-stock colors, are considered special order and are final sale and non-returnable.